Changes to the Document Delivery Service

Frequently asked questions

Will there be a disruption to service?

No – we will maintain access to our current system (Relais) and will be accepting user requests in this system until we go-live in February, at which point all requesting will be made using the process in the video above.

Will there be any changes to the types of materials I can order?

There is no change to the types of materials that can be requested in the new system.

What if I can’t find my resource in findit@flinders?

There will be a blank form option for items which are unable to be found in a findit@flinders search. The form will be streamlined, with unnecessary fields removed.

How will I receive my documents?

When the article is available, you will receive an email with a download link. You can also access your requests in My Library Card in findit@flinders and download from here. Articles can be downloaded a total of 5 times and will be unavailable after 30 days.

Will there be any changes to SendIt?

No, the Library is still committed to making resources accessible for students who are eligible for the SendIt Service.