Document delivery

Using the Document Delivery service

Placing a request​

Before placing a request, first search for the title in findit@flinders, the library's online catalogue, to check the item is not already available from our library.​

Login to the Document Delivery Service using your FAN and password.​ Then choose whether you are submitting a request for an article, book chapter, or physical loan. Fill out the item details on the appropriate form and submit your request.

Alternatively, you can change your findit@flinders search to include items outside of Flinders by switching the toggle to Include records not in library collections (under Refine my results), which expands your results beyond our already available items.​ If the title appears and says “No online access”, then click through and open the presented Document Delivery link. This option automatically populates the details to the request form, so you don’t have to manually add them.​

Managing your requests​

Use the Document Delivery Portal to track, renew, cancel or message us about a request.​

Delivery timeframes​

Standard digital copy requests are usually filled within 24-48 hours.​ Book loans may take approximately two weeks to arrive from within Australia, or longer if from overseas.​ For urgent requests, please contact us via email and we can advise you if this will be possible.​

How items are delivered​

• Electronic copies of articles, chapters and scanned items: you will be sent a PDF or a download link via email.
• Book loans: you will be notified via email when your book loans are ready to pick up from your nominated pick-up location (leave an additional 2 business days after the email for branches other than Central library). Your pick-up location is chosen when you place your request. Options are - Central Library, Medical Library, Sturt Library, Tonsley Library, Flinders City Campus or SendIt - Off Campus. Book loans will automatically be loaned out to you when they arrive at the library, you do not need to manually check these books out with your ID card. Items can be collected during staffed library hours any time before the due date, which can be viewed by logging into your library account. If you are eligible for the SendIt Off Campus Library Service, your book will be posted to you.