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Document delivery

Accessing collections Document delivery

If material you need is not held in the Flinders University Library or any of its branches, the Document Delivery Service can try to obtain it for you.

 

Who is eligible for the Document Delivery Service?

Staff and Postgraduates (PhD, Masters, Honours, Graduate Diploma and Graduate Degree students) of the University. There is no charge to postgraduates or staff for Document Delivery requests.

FMC staff have access to Interlibrary loan services via SALUS.       

Undergraduate students are not eligible to apply directly from our Document Delivery Service, however they may use the service if the item is vital to their studies. They will need to ask their lecturer or tutor if they are prepared to sign a consent form to enable them to use the Document Delivery Service. These forms are available from the Information desk in each Flinders library.

What can I request via Document Delivery?

If the material you need is not held in the Flinders University Library or any of its branches, the Document Services Unit can try to obtain it for you.

Please note that the Document Services Unit is provided to support the University's teaching, research and related programmes. Requests not related to these activities will be subject to full cost recovery.

WE WILL OBTAIN:

  • Items that are not held in the Flinders University Library or any of its branches
  • items that have been reported as missing from the collections of the Flinders University Library
  • Copies from items held at URRSA

WE WILL NOT OBTAIN:

  • items held in the Readings Collection or subject to short term loan
  • items that are currently on loan (Please place a hold on FindIt@Flinders for these items)
  • items not related to your work or study at the University
How do I place a Document Delivery request?

Check findit@flinders, the library's online catalogue, to make sure the Library does not hold the item.

Login to the Document Delivery Service using your FAN and password.

It is very important that you give a full and accurate citation for the material you want. Otherwise we - and our suppliers - will have difficulty working out what you actually want.

Please note that copyright provisions must be observed. In particular:

  • The copy must be used for the purpose of research or study & must not be used for any other purpose
  • You must not have previously been supplied with a copy of the same article/other work - or the same part of the article or other work, by an authorised officer of the library
  • The Australian Copyright Act allows the copying of a reasonable portion from a book or a periodical. In practical terms, this means that it is prohibited to copy more than one article from the same issue of a periodical, unless the articles are for the same research or course of study. Similarly, it is not permitted to copy more than one chapter, or 10 percent (whichever is greater) from a book.
How long will it take to fulfill a Document Delivery request?

This varies greatly, depending on several factors including where the material is coming from and how hard it is to identify sources of supply. We can normally obtain copies of articles from journals within 48 hours, depending on availability; the average time for books or other borrowed items is 2 weeks (due to postage delays).

There are some types of material which are unlikely to be lent or copied, even if they are held in Australia: bibliographies and other reference books, rare books and limited editions, books in heavy use, and so on.

How do I know when my Document Delivery request has arrived?

If you have requested a book chapter or journal article it will be sent to your email as a PDF attachment.

If you have requested a book loan you will receive an email when your Document Delivery book is sent to your preferred pick-up location. Your pick-up location is chosen when you place your request. Options are - Central Library, Medical Library, Sturt Library, or SendIt - Off Campus . Please allow two days for delivery to branch libraries. If you are eligible for the SendIt Off Campus service, your book will be posted to you.

Please note that you can view the progress of your requests through the Document Delivery system using the "Open Requests' menu option.    

Why is my access to Document Delivery blocked?

If you have an outstanding debt to the University your Library borrowing privileges will be suspended until the debt has cleared. No Document Delivery requests can be submitted while your library privileges are suspended.

What if I need a Document delivery request urgently?

There is provision on the request form to specify whether the item is a CORE or RUSH- the default service level is CORE and you can use the service level drop down menu to change this to RUSH.

Please contact us via email if you need a request urgently, and we can advise you if this will be posssible.

How do I view all of the Document Delivery requests I have placed?

To view all requests placed over the last year, you will need to access the "All Requests"  link.

If you have any questions about a particular request, please email us.

How do I renew my Document Delivery loan?

To renew your Document Delivery loan you must contact Document Delivery before the due date of your loan. DDS loans cannot be renewed via My Account as we also need to request a renewal from the supplying library. The renewal of a Document Delivery loan is at the discretion of the supplying library.

Can I order theses?

Information on finding theses provides useful information on finding theses, if you have found one that you would like to order please submit a request via the webform.

Please note that it is difficult to obtain loans of Australian theses, and almost impossible to obtain loans from other countries. We can generally obtain a copy of a thesis if it is held by an Australian University.

Login to Document Delivery

  • Submit requests
  • Inquire on the status of your requests
  • Request a renewal of a loan item
  • View your requesting history
  • Cancel a request

Contact

Telephone: 61 8 8201 2175

Postal address:
Document Services
Library
Flinders University
GPO Box 2100
Adelaide 5001 SA

Email: dds@flinders.edu.au

Information for borrowing libraries

The Document Services Unit supplies materials to libraries worldwide. You can search findit@flinders, our online catalogue, for the library's holdings. We will lend most books, dvds and microform items from our collection.
Individuals from academic institutions or corporations may order items through their library's Inter-library loan or document delivery service. Members of the public may place orders through their local library.

Submitting a request

Login to Document Services Library

Login to Document Delivery Services using the button above.

Please note that you must be a registered borrower in order to submit document requests. We do not accept requests via fax, email or post.

Any libraries not using Libraries Australia Document Delivery (LADD) must first register with us in order to request loans and photocopies. If you wish to register please email us at dds@flinders.edu.au.

Please note that copyright provisions must be observed and compliance to s50 of the Australian Copyright Act must be stated on your request. In particular, the Australian copyright law prohibits photocopying more than one article from the same issue of a journal, unless the articles are for the same research or course of study.

Overseas libraries are not required to register. Please email us at dds@flinders.edu.au to submit your request and include full bibliographic details and your library contact information.

Turnaround time

If the item requested is on our shelves, we will normally be able to dispatch your loan request within 2 working days. Turnaround time on copy requests is much quicker - you should generally expect to receive your document within 1-2 working days.

Mail delivery times to overseas locations will vary, but you can be assured that your request will be dispatched quickly and sent by international courier.

If your request is urgent, please let us know and we will treat it accordingly (note: this will incur an extra charge, see below).

Charges

Charges for Australia
(All charges are in Australian Dollars)

Flinders University Library charges Australian libraries the standard ILRS code charges.

Type of request

Cost of request

Loan

$28.50

Scan of an article

$18.50

Rush loan

$52.00

Rush scan of article

$37.00

Express scan of article

$55.00

Thesis copy

Email dds@flinders.edu.au to request a quote.

Charges for overseas
(All charges are in Australian Dollars. Preferred payment is IFLA vouchers.)

Type of request

Cost of request

Loan

$15 plus postage

Scan of an article

$15.00

Thesis copy

Email dds@flinders.edu.au to request a quote.

Ordering theses

We can provide a pdf copy of Flinders theses. An already digitised thesis will only be $18.50. If scanning is required extra charges will apply. A copyright declaration form must be completed and returned before your order is processed. Payment may be made by LADD or by university invoice. 

Please email dds@flinders.edu.au for a quote. 

 

 

Copyright warning

When submitting a request for a copy, the following conditions must be satisfied under Section 49 of the Australian Copyright Act

  • The copy must be used for the purpose of research or study and must not be used for any other purpose.
  • You must not have previously been supplied with a copy of the same article/other work - or the same part of the article or other work, by an authorised officer of the library.
  • The Australian Copyright Act allows the copying of a reasonable portion from a book or a periodical. In practical terms, this means that it is prohibited to copy more than one article from the same issue of a periodical, unless the articles are for the same research or course of study. Similarly, it is not permitted to copy more than one article, or 10 per cent (whichever is greater) from a book.

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Last Updated: 01 Dec 2022
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