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SendIt - Off Campus Library Service

Services SendIt Service

Over the Christmas/New Year season requests can still be submitted to SendIt and will be processed from Monday 11 January 2021.

SendIt - Off Campus Library Service provides support to Flinders University students who are; studying fully online or fully externally, who are on placement or who live outside of the Adelaide metropolitan area. The service also supports staff members who are not based on the Bedford Park campus.

The service provides access to a wide range of library materials and services including; posting books and emailing articles, advising on reciprocal borrowing rights with other university libraries and help services for students who live outside of the Adelaide metropolitan area.

You will need to register before you can use the service. 

Requests for books, book chapters and journal articles are available via Findit@Flinders

 

Who is eligible to use SendIt?

SendIt - Off Campus Library Service is available to Flinders University students who fulfil one of the following criteria:

  • Students are either enrolled fully online or fully externally
  • Students who live outside the Adelaide metropolitan area. Internal students who live within the following range of residential postcodes are ineligible for this service: 5000-5199, 5201, 5250-5252, 5231-5234, 5240-5245.
  • Students and Staff based at Adelaide College of Divinity, Tonsley, Victoria Square or Repatriation Hospital.
  • Please note that students who are enrolled in a mix of internal and external topics are not eligible for the service as they will be required to attend campus for their internal topics and can access library facilities during this time.

Are you remote?

If you are in a remote location within Australia we can provide you with loans of books delivered via StarTrack couriers. We can also supply copies of journal articles, book chapters and many other resources (within copyright). We will send these to your Flinders email address as pdf attachments, unless you advise us that you can only receive via post (available for students with no internet, or very slow internet). You can specify your delivery requirements on the registration form.

Courier delivery times may be longer for remote areas or where postal delivery is weekly, so please allow extra time when ordering book loans from the service. If you have any questions about returning books via StarTrack couriers please contact them directly on 13 23 45 and they will let you know whether you need to take your parcels to the post office, or whether they will collect from your address. Parcels should never be placed in a postbox.

Are you off-shore?

If you are off-shore then you must register for the SendIt service so that we can provide you with copies of journal articles, book chapters, sections of reports, copies from theses and many other resources (within copyright) from our collection. We will send these to your Flinders email address as pdf attachments.

Please note that we cannot send loans off-shore. However we can send one chapter or 10% of a book (in compliance with Australian copyright law - see below for more information about Australian copyright law). 

Are you on placement?

If your placement takes you outside of the Adelaide metropolitan area then you must register for the SendIt service so that we can supply any articles or books you require for the duration of your placement. We recommend that you register for the service 7 days before leaving.

Are you located at Adelaide College of Divinity, Tonsley, Victoria Square or Repatriation Hospital?

If your home campus is one of those listed above and you are not required to attend Flinders main campus, then you are also eligible for the SendIt service.

Map

The map below defines the Adelaide metropolitan area by postcode. If you are an internal student based at Bedford Park campus who lives within the brown shaded region, you are not eligible to use this service.

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How do I register for the service?

You can register for the service online.

Please call our toll free number 1300 354 633 (select 3 for Library) if you require any assistance filling out the registration form. Once you are registered we will send a confirmation email to your Flinders email address, and once you have received this confirmation (which includes information on using the service and placing requests) you are welcome to start submitting requests.

It is very important that the contact details on your library record are correct, as any books you request will be sent to this address. This is a separate process to the SendIt registration and you can update your contact details through the student system (students) or human resources (staff).

Is there a charge to use the service?

There is no charge for a registered SendIt student or staff member to use the service.

There is no charge to send books out, or for their return. Books are sent out in StarTrack bags with a pre-paid return bag  (please see the FAQ 'How do I return my loans' for more information).

I am going on placement and I want to use the SendIt Service to order articles and books during my placement. What do I need to do?

If your placement takes you outside of the Adelaide metropolitan area then you will be able to use the SendIt service to supply any articles or books you require for the duration of your placement. You will need to register for the service and we recommend that you do this 7 days before leaving.

You must ensure that your address details are changed to your placement address for the duration of your placement, so that any loans you request are sent to the correct address.

***Important - Address changes are not undertaken by or through the Library (see below for instructions on how to change your address). You must ensure your contact details are correct before you leave, as we send all books to the address on your library record.

Students

  1. Log into the Student information system
  2. Click on ‘Address, Phone, email, & emergency contact details.
  3. Click on 'change' next to your current address
  4. Type in your new address and click 'Save'.
  5. Remember to change your address back when your placement has ended.

Staff

  1. Contact the SendIt library staff and they will note your temporary placement address on your library record.
How do I place a request?

To submit a request you need to be registered for the service - please complete the registration form. 

All requests are placed via Findit@Flinders.

You will need to login with your FAN and password to see the requesting options.

To request a book loan choose Request  - then Personal Delivery to have the book delivered to you. Use the comment field if you need to tell us something important.

To request a scanned copy of a book chapter or a journal article choose Request a Scan then fill in the details you require. Scan requests are limited by copyright to One Chapter or 10%, whichever is greater. 

How long will it take for my requests to get to me?

If the item you require is in the Library a 24 hour turn around time can be expected. Books are sent via StarTrack courier and should get to you the next day, depending on your location. Article requests can either be sent electronically to your Flinders email address. If at any time you have any queries concerning your requests you can email sendit@flinders.edu.au or call toll free 1300 354 633 (select 3 for Library).

How will you send my requests?

Your scan requests will be delivered to your Flinders email as a PDF attachment. Books are sent to your address via StarTrack courier. The parcels sent via StarTrack will be left at your home address regardless of whether you are home or not. If this arrangement does not suit you, then please advise an appropriate place to leave the parcel by providing instructions in the comments field on the request form.

If your home campus is Victoria Square, books can be collected and returned to the reception desk. If your home campus is Tonsley, books can be collected from the concierge and returned via the book chute.

What can I borrow?

SendIt users have the same borrowing rights as on-campus students and staff, so all general books and dvds in the Library collection are available for loan via SendIt.

Items held in the Readings Collection and Special Collections are not available for loan. Single chapters or 10% of a book (requests must comply with copyright law) can be copied and sent electonically.

Print journals are available for loan or a copy of an individual article may be requested (requests must comply with copyright law). The Library holds a large number of journal titles electronically, and you can access these via Findit@Flinders. You can download articles from electronic journals, and if you need any assistance using electronic journals please contact the library via library@flinders.edu.au or phone 1300 354 633 (select 3 for Library). 

What happens if I need a book or journal article ASAP?

You can either email sendit@flinders.edu.au to bring your urgent request to our attention, or you can phone 1300 354 633 (select 3 for Library).

What do I do if the library does not hold the item I need?

If you are a Postgraduate student or Staff member you can place your request via Document Delivery.

If you are an Undergraduate student and require an item that Flinders does not hold, you will need the permission of your course co-ordinator to submit a request. Please contact your co-ordinator directly before proceeding.

How long can I borrow books for?

Loan periods for SendIt users differ slightly from on campus patrons. Books with a loan period of 28 days remain the same, however books with a seven day loan period are given as a two week loan to allow for travelling time. It is the your responsibility to ensure that the item is returned to the library by the due date. Late returns will result in demerit points. All loans can be renewed four times unless a hold has been placed by another patron.

Do you send books overseas?

No, we do not send books overseas. We can however send one chapter or 10% of a book electronically to your Flinders email address, or hard copy in the post. We can also send the contents pages of a book so you can decide which chapter you require.

How do I return my loans?

Loans are sent to you via StarTrack, and each parcel contains a return pre-paid StarTrack bag.

Call Startrack on 13 23 45 for collection of your parcel (you will need to be home to have it collected.

OR

Lodge your parcel at any Australia Post Office - you must take it to the counter (never use a red post box).

  • Sign your StarTrack return paperwork and give to the driver or post office
  • Keep records of all consignment numbers, they are the only method to track parcels.
  • If you need any extra Startrack bags or have any questions, please call 1300 354 633 (press 3 for Library) or email sendit@flinders.edu.au.
Can I forward my student email account to another email account?

Yes, from your University email. Login to your student email. Select Options (under your name on the right ), See all Options..., Click the shortcut to Forward your e-mail, and add in a forwarding address in the box on the lower left.

Please note that all University correspondence is via your University email, so it is very important that you redirect this email address if you prefer to use private email.

What kind of reciprocal borrowing rights do I have with other University Libraries?

Each University has a different reciprocal rights policy, and you should contact the University you are interested in to find out if you are eligible. You will need to provide proof of identification, including your current Flinders University enrolment and Flinders Student ID card to gain borrowing rights.

Check our borrowing page for more information

Do I need a student ID card?

For reciprocal borrowing at other University Libraries you will need a student ID card, and if you would like to claim student discounts then you will need a student ID card. To use the SendIt service you do not require a student ID card, you just need to know your student number and FAN.

Need help?

Postal address:

SendIt - Off Campus Library Service
Library
Flinders University
GPO Box 2100
Adelaide 5001 SA

1300 354 633, select 3

sendit@flinders.edu.au

Flinders University Logo

Sturt Rd, Bedford Park
South Australia 5042

Ph: 1300 354 633 (Select 3)
Email: library@flinders.edu.au

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Last Updated: 18 Dec 2020
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